Lenny did a fantastic job from the day we ordered it. He kept me updated almost weekly on the progress of my ordered vehicle and was able to have it prepped and delivered within a couple of hours after it was dropped off from the transport!!!!Lenny is an extremely knowledgeable sales person! Also the young lady that took care of the paperwork made quick work of the documents explaining each and everyone in detail. I had a GREAT experience at Fernilius!!
Sally was the best!!!!!! She listened to me, was professional, knew all about the cars and paperwork details, was sensitive to my masking and Covid safety concerns, and was an overall pleasure to work with! Toyota’s have such a good reputation and I look forward to driving my car. I now feel like I have a new friend, too!
Looked for days for a used vehicle for my son and this sales person went above and beyond, as far as being helpful. Curt Gardner was so helpful and professional at getting him approved and in a car the same day. Even brought it to us in the UP by a very nice driver who had all the papers for us to sign and be on his way. Between myself, daughter, son, son-in-law, and family friends I have dealt with a lot of dealers but was never treated as well as with Curt. I would recommend this dealership to anyone ...
I would like to commend Curt Gardner for being always there to help me ease the process of purchasing my Toyota vehicles. He is very accommodating and very caring. He is an excellent dealer!!!
Ryan Svoboda took excellent care of me while I was having my truck serviced! He was pleasant and accomodating. Technician Jeremy Feldkamp did an outstanding job getting my recalls done and went out of his way getting my media hub unlocked and updated. My truck was finished before the time alloted. Great job guys! Thank you! Troy Faleris
Want to correct a negative comment I made regarding this dealer, Apparently the letter of complaint I sent got lost and no response received. They called me and we worked out a fair settlement. Very professional people.
Our sales person, Ms. Sally Friday was excellent at her job gave me the best deal she could on one of the better truck I’ve ever purchased.
Bought NEW Rubicon last August and these guys have serviced it ever since. Have put over 150K miles since, and am really pleased with them. Facility is above reproach! But, that’s the ONLY Fernelius that I was treated above and beyond.
They took my Jeep into the shop as soon as I arrived. Service writer was courteous and I was in and out in 20 minutes. Very happy with this service!
Jacqueline and Lenny helped me with the order of my new Ram 3500. I can't say enough good things about this team as they guided me through every detail of options, pricing and the delivery of my new truck. When my truck arrived, and I first saw it, I was very pleased at the detail and appearance of this awesome machine. Fernelius was very professional and friendly. It was a wonderful day picking up my new truck. Thank you
I was on vacation in the UP when my muffler started jostling around and making noises. This was concerning considering all the miles we were about to drive. I searched for a good Jeep dealership and this showed up. I took it in, and Jeremy knew what was going on right away. They got me in and out within an hour, and the price was right! 🙂 While waiting, we talked to a sales guy who was very friendly. I highly recommend this place! I'll be in the market for a new Jeep soon, and definitely be coming ...
Diagnosed problem. Could not find reason for problem. Reset light. It appeared to be a momentary glitch. Ok now. Vehicle running smooth and without issue.
Love this dealership. I drove 60 miles to get a service on our Toyota Sequoia as that was the closest dealer. Their service department was exceptional, friendly and efficient. Loved seeing a cafe within the dealership that served sandwiches and such. Made our waiting time go quickly. Keep up the good work.
Very happy with the service. Love the waiting area and deli inside. I would definitely come back to look into purchasing a vehicle. The service department was great.
Excellent dealership to work with. Jerry and Todd made everything go very smooth for us. Not one issue. I know in the future I will be returning to buy from them
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