Customer Testimonials

While traveling from Forsyth, Ga. I had a warning light pop up so I called this dealership to arrange a diagnosis. The young lady told me they were 2 weeks out on scheduling. HIRE MORE STAFF! I had to limp to Toledo, Ohio to have this checked out.

My visit was a little frustrating - scheduled appointment several weeks in advance. 1 Was told they wouldn't be able to fix recall item but would inspect it - surprisingly that was completed , a good thing 2 I requested a thorough inspection since I was about to drive to Florida - the feedback was "nothing to report" no details on anything - not sure how to know they did it 3 Requested coolant change which was completed 4 brake fluid change - couldn't be done because they didn't have the tool - this is a six yr old Highlander 5 ... Read More

Full review text opened.

Google - Sep 22, 2026

My visit was a little frustrating - scheduled appointment several weeks in advance. 1 Was told they wouldn't be able to fix recall item but would inspect it - surprisingly that was completed , a good thing 2 I requested a thorough inspection since I was about to drive to Florida - the feedback was "nothing to report" no details on anything - not sure how to know they did it 3 Requested coolant change which was completed 4 brake fluid change - couldn't be done because they didn't have the tool - this is a six yr old Highlander 5 I requested that the transmission fluid be inspected - Got nothing - service checkout guy told me I should get it changed just in case 6 I asked that the HV battery air filters be checked - three different service schedulers had no idea what I was talking about and didn't try to see if I was right about filters listed on the Toyota app - they are in the side of the rear seats 7 I drove an hour to this appointment - waited 3 hrs to find out most of my items weren't addressed or completed 8 The best part was the restaurant in the dealership and the lady running it + food and service from her was excellent

Terrible. Our car broke down 8 hours through a 10 hour road trip we are very far from home which they knew. The only issue is that it was a spark plug or coil, something easily fixable if we had the tools. Dropped off the car first thing Friday morning and was told very confidently that they would have it “diagnosed and fixed” by the same evening. Never received a single update, had to call in at 4pm when they close at 5:30, the guy who answered was annoyed and said they still haven’t looked at it. Everyone there failed to mention ... Read More

Full review text opened.

Google - Sep 11, 2026

Terrible. Our car broke down 8 hours through a 10 hour road trip we are very far from home which they knew. The only issue is that it was a spark plug or coil, something easily fixable if we had the tools. Dropped off the car first thing Friday morning and was told very confidently that they would have it “diagnosed and fixed” by the same evening. Never received a single update, had to call in at 4pm when they close at 5:30, the guy who answered was annoyed and said they still haven’t looked at it. Everyone there failed to mention they are closed on the weekends entirely so they just planned to keep our vehicle & keys the entire weekend when they knew our situation. We barely made it there in time to pick up our keys. Everyone else is closed weekends too. We couldve gotten our car looked at and fixed somewhere else if they would’ve just told us they didnt have the time. Wasted our entire day waiting when we couldve had it fixed and left by now. Whatever you do, don’t ever go here. Listen to the other 1 star reviews.

Savannah and Tara were exceptional with their consumer service. Communication is important to customers with expensive products.

Just got the best service ever this morning!

Best in town! Called and needed work asap, got in quick and done well before expected time. Not enough thank you to service team, so very appreciate everyone who was involved working on dodge advenger!!! Been coming here for years, ty again🙏👍

Absolutely horrendous service! We moved to northern MI and wanted to patronize the local Chrysler dealership. Fernilius has nothing but excuses and does NOT hold themselves accountable for any of their mistakes! I am extremely disappointed and surprised at their lack of concern or follow through! BEWARE!

I really didnt want to post this, but maybe it will get someone's attention. I've purchased 3 vehicles over the years from this dealership through Sierra Oliver, who is no longer working there. Sierra always provided excellent customer service, and I couldn't have been happier. I would never dream of going anywhere else to purchase a vehicle. Now that Sierra is gone, I've been extremely disappointed with the current lack of care and communication from this dealership and won't be going back for a 4th vehicle. Please do better with your customer service!!

My jeep was running rough. Called to schedule an appointment. Soonest appointment was over 3 weeks out! A few days before the scheduled appointment, the service department called to reschedule because they didn't have a Jeep technician on staff the day of the appointment. Finally got my car in about 1.5 weeks after that, so over a month to get an appointment. Their service writer or technician told me I needed a new transmission at a cost of over $8,000.00! That wasn't going to happen. I took the car elsewhere. They replaced a couple of spark plugs for only $55.00 and my ... Read More

Full review text opened.

Google - Dec 15, 2025

My jeep was running rough. Called to schedule an appointment. Soonest appointment was over 3 weeks out! A few days before the scheduled appointment, the service department called to reschedule because they didn't have a Jeep technician on staff the day of the appointment. Finally got my car in about 1.5 weeks after that, so over a month to get an appointment. Their service writer or technician told me I needed a new transmission at a cost of over $8,000.00! That wasn't going to happen. I took the car elsewhere. They replaced a couple of spark plugs for only $55.00 and my car is running perfect. A transmission change wouldn't of corrected the rough ride due to the bad spark plugs. Just stay away. Side note, my car is 8 years old. We have been researching our next vehicle for a couple of months. We definitely won't consider a vehicle from this dealership or that repairs would be done at Fernelius. Scammers.

Ww are traveling from th UP to Pittsburgh, pa and our engine light comes on. We are 8 minutes from this dealership and we just wanted them to do a diagnostic on our 1500 ram. The service writer literally says keep going, we can't get you in until October! She starts shouting at me when I explain to her that I am 74 and am scared to continue without knowing it is safe to do so. Asked her to let me speak with a manager and she starts screaming. Says that the manager is sitting right next to her, puts me on ... Read More

Full review text opened.

Google - Aug 21, 2025

Ww are traveling from th UP to Pittsburgh, pa and our engine light comes on. We are 8 minutes from this dealership and we just wanted them to do a diagnostic on our 1500 ram. The service writer literally says keep going, we can't get you in until October! She starts shouting at me when I explain to her that I am 74 and am scared to continue without knowing it is safe to do so. Asked her to let me speak with a manager and she starts screaming. Says that the manager is sitting right next to her, puts me on hold. Manager does not pick up but someone got on the line and said they could run a diagnostic, that's all I wanted! She said she could recommend an independent auto repair guy down the road. We went in to dealer and a Savannah came out, ran the diagnostic and assured us we are good to go. She made a 20.00 and I will be calling the general manager on Monday and writing a letter to Chrysler as well. Stay away from this dealership if at all possible. They don't need any business.

So I need to have my car work done so I called this dealership. They tell me that I drop it off by July 29. They can’t look at the car until the second week of September, but they have to hold the car all the time most ridiculous thing I’ve ever heard in my life Stay away

Be sure you ask the right questions when getting service repairs. Ask if the recommended part replacement will fix your problems, especially if it is an electrical issue. Paid $800 to replace a part that did not fix my issue. Had no 4 wheel drive, no abs, no key fob starting, no cruise control all forcing me to drive for repairs to the dealer 3 times in bad weather. Total cost of repairs…$1500. Not ever going back and will probably sell my RAM and go with GMC or Ford from now on. I have had RAMS for 20 years have never been treated so ... Read More

Full review text opened.

Google - Feb 11, 2025

Be sure you ask the right questions when getting service repairs. Ask if the recommended part replacement will fix your problems, especially if it is an electrical issue. Paid $800 to replace a part that did not fix my issue. Had no 4 wheel drive, no abs, no key fob starting, no cruise control all forcing me to drive for repairs to the dealer 3 times in bad weather. Total cost of repairs…$1500. Not ever going back and will probably sell my RAM and go with GMC or Ford from now on. I have had RAMS for 20 years have never been treated so nastily as I was here. I’m done.

If I could give a zero I would. First they call to tell us that our parts are in and when we show up the part department is closed. Not one person even bothered to try to help.

Getting a new truck they have always been helpful.

They did good work. Got my truck done quickly.

In and out In no time

Did awesome with my recalls on my dodge truck and ford suv!

Had some brake problems and the great people at fernelius Chrysler helped me out. Honest fair prices quick reliable service.

Hats off to the service people thank you very much

I would like to take time to give thanks to Makayla in the parts department for her patience ,kindness and all her help. She was a very understanding and compassionate lady in my time of crisis in regards to my lost keys. Makayla was so helpful she calmed me down in my time of need. I have never personally met this lady and dont run into people like her very often. Even though she kept calling me sir I am a lady I don't hold that against her ...lol. She does deserve a raise for being a rare and ... Read More

Full review text opened.

Google - Jun 20, 2022

I would like to take time to give thanks to Makayla in the parts department for her patience ,kindness and all her help. She was a very understanding and compassionate lady in my time of crisis in regards to my lost keys. Makayla was so helpful she calmed me down in my time of need. I have never personally met this lady and dont run into people like her very often. Even though she kept calling me sir I am a lady I don't hold that against her ...lol. She does deserve a raise for being a rare and kind soul in the customer service industry. I beg you to give her recognition at this business in front of her co- workers in hopes she will be looked up apon as an example of how customer service should be. Thanks again for hiring such a wonderful and loyal employee. Great job Makayla thank you.

Stopped in for service while traveling. Ryan had us in and out in no time at all. Great service that was fast and friendly!

Service on our 2021 Toyota Venza. In and out in less than a hour.

They cut and programmed a new Key FOB for me and got me in right away.

Great service. Thorough and fair. Toyota 4 lyfe, yo!

Fast and friendly service

Great service great people

Great service. See Lenny if you need a car! Great deal

Excellent dealership. Libby's Cafe inside has great food.

First time having repair work done here, and we were very impressed.

Love this place! And most all of the employees are exceptional,and a few are above & beyond!

Even though there's not many vehicles there their service is great

Went for a oil change today. Aaron quoted me a price for the service later he found out that he miss quoted me, Aaron didn't even hesitate to tell me he was standing by his work on the price. I appreciate him standing by what he quoted. You can't find many places now aways that would do that. thanks again for the great service.

Very professional and they care about the customer going above and beyond for you

Bought a Jeep Grand Cherokee from Fernelius dealership. The sales representative Sally Friday did an amazing job getting us the Jeep. Delivered the car right to the house. white glove delivery. Clean and ready to go. Paper work was quick and easy. Overall Amazing Customer Experience!! 5 star service. Highly recommend this dealership (and Sally!!) for your next purchase!

I received incredible service when my truck died at the service station. I'm from Maryland so we were about 700 miles from home on vacation. They bent over backwards to help us and managed to find a special order replacement part in 2 days and had us back on the road. Can't say enough about the staff. Both Ryans did an incredible job. Thank you again guys.